Acceptable Use Policy

Last updated, effective: May 27, 2026

This Acceptable Use Policy explains how Basic Memory Cloud may be used, what is not allowed, and what default usage limits apply. It is part of our Terms of Service.

We want Basic Memory to support serious knowledge work, including collaboration with AI agents. We also need to keep the service reliable and prevent one customer from creating noisy-neighbor problems for others.

Normal Use

Basic Memory Cloud is designed for:

• Personal and team knowledge management
• Research, writing, documentation, and project memory
• Human collaboration inside an Organization
• AI assistants, agents, scripts, and integrations that act on behalf of licensed users
• Ad hoc search, reading, editing, and syncing of knowledge across projects

Normal use is welcome even when it is heavy. Large note collections, active workspaces, and frequent AI-assisted work are expected.

Default Resource Limits

Unless your plan, checkout flow, or written agreement says otherwise, these default limits apply to Basic Memory Cloud Organizations:

• Notes: 50,000 notes per paid human seat.
• Content updates: 1,000 content-changing operations per paid human seat per day.

Content-changing operations include creating, editing, deleting, importing, moving, or syncing content that changes the hosted Organization workspace. Ordinary reads, searches, context lookups, and browsing are not counted as content updates, though they remain subject to reasonable rate limits.

These limits are intended to cover normal human and team use, including reasonable agent-assisted workflows. They are not intended to turn human seats into a way to run high-volume product infrastructure or a large autonomous agent fleet.

Agents and Automation

Agents, scripts, service accounts, and integrations are allowed when they operate on behalf of licensed human users and stay within normal use.

You are responsible for automated activity that runs under your account, API keys, credentials, integrations, or Organization. That includes activity initiated by AI agents.

We may rate-limit, throttle, pause, or require a different plan for automated activity that:

• Runs continuously or at high volume
• Creates large amounts of content without human review
• Produces sustained load disproportionate to the number of licensed users
• Uses Basic Memory Cloud as a hosted memory backend for another product or service
• Provides memory infrastructure for many agents, projects, customers, or end users outside normal Organization collaboration

Agent Fleet and Infrastructure Use

We want to support agentic fleets and cloud memory infrastructure as a real use case. It needs different commercial and operational terms than ordinary human seats.

If you want to use Basic Memory Cloud as a memory layer for many autonomous agents, many projects, many customer-facing workflows, or a product you operate for others, contact us at support@basicmemory.com. We can set written limits, pricing, support expectations, and operational safeguards for that use.

Agent infrastructure plans may use credits or metered usage events rather than ordinary per-seat limits. Depending on the use case, the plan may meter content updates, automated runs, API activity, storage, bandwidth, active projects, active agents, or another agreed usage unit. Plans may include prepaid credits, included monthly credits, overage pricing, budget caps, rate limits, dedicated infrastructure, custom deployment, enterprise controls, or on-prem deployment.

Without a separate written agreement, Basic Memory Cloud standard plans may not be used as the primary hosted memory infrastructure for a commercial product, multi-tenant application, large autonomous agent fleet, or resale service.

Prohibited Uses

You may not use Basic Memory services to:

• Violate the law or the rights of others
• Store, process, or share illegal content
• Harass, abuse, threaten, or exploit people
• Send spam or operate unsolicited messaging systems
• Distribute malware, phishing, credential theft, or other harmful code
• Attempt unauthorized access to systems, accounts, data, or networks
• Interfere with, scan, overload, attack, or disrupt the service
• Evade rate limits, usage limits, billing controls, or security controls
• Share one seat or account among multiple people
• Use automated systems to create excessive load or degrade service for others
• Resell Basic Memory Cloud access or provide it as a hosted service to others without written permission
• Use Basic Memory Cloud as a bulk file host, backup dump, scraping target, or general-purpose database unrelated to knowledge work

Public Sharing

If your Organization uses public links, you are responsible for the content made public through those links. Do not use public sharing for illegal content, harassment, spam, phishing, malware, rights violations, or content that violates this policy.

We may disable public links that violate this policy or create risk for the service.

Enforcement

We try to be practical. For ordinary overages or accidental automation mistakes, we may contact the Organization Owner, apply throttling, or ask you to adjust usage.

For serious abuse, security risk, illegal activity, payment abuse, or activity that harms other users or the service, we may immediately restrict, suspend, or terminate access.

Changes to This Policy

We may update this policy as the service evolves. Changes are effective when posted unless we specify a later effective date.

If a change materially affects existing customers, we may provide additional notice by email, in-product notice, or another reasonable method.

Contact

Questions about this policy or higher-volume use? Contact support@basicmemory.com.