Terms of Service

Last updated, effective: October 12, 2025

Acceptance of Terms

By using this website, clicking any button on this website, joining our beta program, subscribing to any service, or otherwise interacting with Basic Memory services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

Your continued use of Basic Memory services after any changes to these terms constitutes acceptance of those changes.

Simple Terms

We believe in keeping things simple and clear. These terms govern your use of Basic Memory software, Basic Memory Cloud, and this website.

What Basic Memory Is

Basic Memory is a knowledge management system that helps you build persistent knowledge through natural conversations with AI assistants. We offer:

• Open-source software that runs locally on your machine
• Basic Memory Cloud - a hosted service that syncs your knowledge across devices
• Documentation and community resources

Our core principles:

• Local-first - Your data can stay on your device
• Open source - Core software available on GitHub under open licenses
• Privacy-focused - Your private cloud instance
• User control - You own your data and can export it anytime

Using Basic Memory Software

The Open Source Software

• Basic Memory software is free to download and use
• It’s distributed under open source licenses (see our GitHub repository)
• You can modify and distribute it according to those licenses
• No registration or account required for the core software
• You can use it entirely offline if you choose

This Website

• You can browse our marketing site and documentation freely
• We may collect basic analytics (see Privacy Policy)
• Some features require account creation

Basic Memory Cloud Service

Service Description

Basic Memory Cloud is our hosted service that provides:

• Your own private cloud instance (no shared data)
• Synchronization across devices
• Access from desktop, mobile, and web
• Data encrypted on our servers
• Integration with AI assistants (Claude, ChatGPT, Gemini, etc.)

Beta Program

If you’re participating in our beta program:

• Beta Status: The service is in active development and may have bugs, limitations, or unexpected behavior
• No Guarantees: Features may change, be removed, or not work as expected
• Feedback Expected: We appreciate your feedback to help us improve
• Data Safety: While we implement security measures, beta services carry additional risk. Maintain backups of critical data
• Service Changes: We may modify features, pricing, or availability during beta
• Early Adopter Benefits: Beta participants may receive special pricing or other benefits as indicated at sign-up

Account Registration

To use Basic Memory Cloud, you must:

• Create an account with accurate information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be at least 18 years old or have parental consent
• Not use the service for illegal purposes

Subscription and Billing

Pricing

• Subscription pricing is displayed at checkout
• Prices are in USD and subject to change with notice
• Beta participants may receive promotional pricing
• Any promotional pricing terms will be specified at sign-up

Billing

• Subscriptions are billed monthly or annually as selected
• Payment is due at the beginning of each billing period
• We use third-party payment processors (Polar.sh)
• You authorize recurring charges to your payment method
• Failed payments may result in service suspension

Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused service
• You retain access to your data after cancellation
• Beta promotional pricing: cancellation terms specified at sign-up

Data and Privacy

Your Data

• You own your data - All knowledge base content you create belongs to you
• Your Private Cloud: Each customer gets their own isolated cloud instance
• Encryption: Data is encrypted on our servers
• Export: You can export your data at any time in standard formats
• Deletion: You can delete your data at any time

Our Rights

• We store metadata necessary for service operation (account info, usage stats)
• We may use aggregated, anonymized data for service improvement
• We comply with legal obligations regarding data

Data Retention

• Active accounts: Data retained as long as account is active
• After cancellation: Data retained for 30 days then deleted
• Upon deletion request: Data deleted within 30 days
• Backups: May persist in backups for up to 90 days

Service Availability

Uptime

• We strive for high availability but don’t guarantee 100% uptime
• Scheduled maintenance will be communicated when possible
• Beta services may have additional downtime

Service Modifications

• We may modify, suspend, or discontinue features with notice
• Critical security updates may be applied without notice
• We’ll provide reasonable notice for significant changes

Service Termination

We may suspend or terminate your access if you:

• Violate these terms
• Use the service for illegal purposes
• Abuse the service or other users
• Fail to pay subscription fees
• Engage in fraudulent activity

Your Responsibilities

When using Basic Memory services, you agree to:

• Use the service responsibly and legally
• Not store or process illegal content
• Not attempt to access other users’ data
• Not interfere with service operation
• Not abuse or overload the service
• Keep your software and credentials secure
• Comply with applicable laws and regulations
• Respect others in community spaces

Intellectual Property

Open Source Software

• Basic Memory core software is open source (see repository licenses)
• Modifications and distributions must comply with applicable licenses

Your Content

• You retain all rights to your knowledge data
• You grant us license to store and process your data to provide the service
• This license terminates when you delete your data

Our Property

• This website content is owned by Basic Memory LLC
• Our trademarks, logos, and branding remain our property
• Documentation and marketing materials are protected by copyright

Third-Party Services

Basic Memory integrates with third-party services (AI assistants, payment processors, etc.):

• Your use of third-party services is subject to their terms
• We’re not responsible for third-party service availability or actions
• Integration availability may change

Disclaimers and Limitations

”AS-IS” Service

BASIC MEMORY SERVICES ARE PROVIDED “AS-IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE OPERATION
• ACCURACY OR RELIABILITY

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASIC MEMORY LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF DATA, PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• SERVICE INTERRUPTIONS OR ERRORS
• THIRD-PARTY ACTIONS OR CONTENT

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR $100, WHICHEVER IS GREATER.

Backups

• While we maintain backups, you’re responsible for maintaining your own backups
• We recommend regular exports of critical data
• Beta services may have limited backup procedures

Beta Disclaimer

BETA SERVICES ARE PROVIDED WITH ADDITIONAL DISCLAIMERS:

• Features may not work as intended
• Data loss is possible (maintain backups)
• Service may be unstable or unavailable
• No service level agreements apply during beta

Indemnification

You agree to indemnify and hold harmless Basic Memory LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any laws or third-party rights
• Content you store or process using the service

Changes to Terms

We may update these terms at any time. Changes will be:

• Posted on this page
• Noted in the “Last updated” date
• Effective immediately for new users
• Effective 30 days after posting for existing users

Continued use after changes constitutes acceptance. Material changes may be communicated by email.

Dispute Resolution

Informal Resolution

Before filing a claim, contact us at support+legal@basicmemory.com to attempt informal resolution.

Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Jurisdiction

Any disputes shall be resolved exclusively in the state or federal courts located in Austin, Texas. You consent to personal jurisdiction in these courts.

Class Action Waiver

Disputes must be resolved individually. You waive any right to participate in class actions or class-wide arbitration.

General Terms

Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and Basic Memory LLC.

Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

No Waiver

Failure to enforce any right or provision doesn’t constitute a waiver.

Assignment

You may not assign these terms. We may assign them with notice.

Force Majeure

We’re not liable for delays or failures due to circumstances beyond our reasonable control.

Contact

Questions about these terms? Contact us at:

Support: support@basicmemory.com

Legal: support+legal@basicmemory.com

GitHub: https://github.com/basicmachines-co/basic-memory

Address: Basic Memory LLC, Austin, Texas

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At Basic Memory, we believe in tools that respect your privacy and give you control over your data. These terms reflect our commitment to transparency and user rights.